kitsygrove Order & Shipping Policy

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At kitsygrove, we are committed to getting your grocery and kitchen essentials to you safely, promptly, and with complete clarity at every stage of the journey. This policy explains how we process, ship, and support your orders so you always know exactly what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, defined as Monday through Friday, excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on weekdays are handled the same business day whenever operationally feasible. Orders placed after that time, or on weekends, will be processed on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using dedicated cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown transparently at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders exceeding $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Minor delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

kitsygrove currently ships to Canada, the United Kingdom, Australia, and selected European Union member countries.

• Estimated Transit Time: 7–14 business days following dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing fees assessed by the destination country. These charges are set by your local customs authority and remain the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order is on its way, we will send an automated shipping confirmation email with a tracking link and carrier information.

If your tracking number has not arrived, or no tracking activity appears within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we prioritize fast dispatch, order processing begins shortly after your purchase is placed.

• To change your shipping address or adjust your order, please contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests; however, once an order has been transferred to the shipping carrier, address modifications are no longer possible.

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Damaged, Lost, or Compromised Shipments

We take responsibility for the safe delivery of every order:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged due to shipping delays, notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement without delay.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: kitsygrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17606582387
• Physical Business Address: 31130 Black Maple Dr, Temecula, CA 92592-4166, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST